Appointments

For emergencies which require an urgent visit or appointment which cannot wait for end of surgery, please use the facility on the telephone system to speak urgently to one of the clinical staff, and a doctor or nurse will assess what needs to be done for you.

• phone us on 02380 227559, Monday to Friday from 8am 

When you get in touch, we’ll ask what you need help with.

We will use the information you give us to choose the most suitable doctor, nurse or health professional to help you.

To request a routine appointment in the next 7 days:

• use our GP online system - Patient Access
• phone us on 02380 227559, Monday to Friday from 8am 
• visit the surgery and speak with a receptionist, Monday to Friday from 9am to 5pm
• use your NHS account (through the NHS website or NHS App) to book a screening test or vaccination

When you get in touch, we’ll ask what you need help with.

We will use the information you give us to choose the most suitable doctor, nurse or health professional to help you.

Why does the receptionist ask what is wrong with me when I am making an appointment at the surgery?

Whilst we encourage our patients to come to the surgery, where we have the proper equipment and facilities available, we do appreciate this is not always possible. In this respect, if you do need a home visit, you can help us by calling reception before 10am.

You may only request a home visit if you are housebound or are too ill to visit the practice.

Your GP will only visit you at home if they think that your medical condition requires it and will also decide how urgently a visit is needed. Please bear this in mind and be prepared to provide suitable details to enable the doctor to schedule house calls

You can also be visited at home by a community nurse if you are referred by your GP. You should also be visited at home by a health visitor if you have recently had a baby or if you are newly registered with a GP and have a child under five years.

The Southampton wide Federation of GP Practices provides a comprehensive extended access service covering bookable appointments with GPs, Nurses, HCAs and Physiotherapists in one of their 'hub' surgeries from 6.30pm until 9pm including every Saturday, Sunday and Bank Holiday. It has therefore been decided that we no longer need to provide the Extended Hours service as a practice at Raymond Road Surgery.  

Patients will still be able to request appointments outside of the normal GP opening hours, by speaking to a member of our reception team who will book you a hub appointment.

We do, however, always try to encourage our patients to discuss their problems with their own GP or Practice Nurse where possible and convenient.

However you choose to contact us, we may offer you a consultation:

• by phone
• face to face at the surgery
• on a video call
• by text or email

Appointments by phone, video call or by text or email can be more flexible and often means you get help sooner.

It is really helpful to us and other patients if you are unable to make your appointment for you to let us know as soon as possible.

To cancel your appointment:

• use your NHS account (through the NHS website or NHS App)
• using the GP online system – Patient Access
• phone us on 02380 227559, Monday to Friday from 8am 
• reply CANCEL to your appointment reminder text message
• email hiowicb-hsi.raymondroadsurgery@nhs.net 

If you need medical help now, use NHS 111 online or Call 111.

NHS 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.

Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.

Please tell us:

• if there’s a specific doctor, nurse or other health professional you would prefer to respond
• if you would prefer to consult with the doctor or nurse by phone, face-to-face, by video call or by text or email
• if you need a chaperone
• if you need an interpreter
• if you have any other access or communication needs