Opening times

Telephone lines are open Monday to Friday 8am to 6:30pm

Our emergency line is operational between 8am and 6:30pm.

If you need medical help now, use NHS 111 online or Call 111.

NHS 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.

Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.

Minor Injuries Unit

Please attend at the Minor Injuries Unit based at the Royal South Hants Hospital instead of the Emergency Department (A&E) if you have a minor injury including:

• Deep cuts
• Sprains
• Minor burns.  

This unit is open from 8am until 9:30pm, 365 days per year.  They have X-ray facilities should this be necessary. 

The full address is: Royal South Hants Hospital, Brintons Terrace, Southampton, SO14 0YG.
Telephone: 02380 634288.

Emergency Department (A&E)

Emergency departments should only be used in a critical or life-threatening situation

The emergency department provides emergency care for people who show symptoms of a serious illness or are badly injured.  If you suspect an injury is serious go straight to the emergency department or dial 999 and ask for an ambulance. 

The address is: Southampton General Hospital, Tremona Road, Southampton, SO16 6YD.

The Southampton wide Federation of GP Practices provides a comprehensive extended access service covering bookable appointments with GPs, Nurses, HCAs and Physiotherapists in one of their 'hub' surgeries from 6.30pm until 9pm including every Saturday, Sunday and Bank Holiday. It has therefore been decided that we no longer need to provide the Extended Hours service as a practice at Raymond Road Surgery.  

Patients will still be able to request appointments outside of the normal GP opening hours, by speaking to a member of our reception team who will book you a hub appointment.

We do, however, always try to encourage our patients to discuss their problems with their own GP or Practice Nurse where possible and convenient.

Target training is a scheme that brings our city's GPs, Practice Nurses and Health Care Assistants together every two months to learn new skills, hear about new treatments and share good practice.  It means that your surgery will need to close for one afternoon every two months but we will ensure that medical care will be available when you need it.  

This surgery will be closed from 12:30pm to 6:30pm on Target Training Days.

If you have a medical emergency please call 999 or visit accident & emergency at Southampton General Hospital.