Complaints, Compliments and Comments

Your feedback is important in helping us plan for the future and continually improve our services, so please do tell us how we can do things better, or if we are doing something well. This will help us to understand what is important for you as a patient, carer or relative and we are grateful for you taking the time to contact us.


What to do when things don’t go to plan

We also appreciate that things don’t always go to plan and want to work with you to resolve any problems you may experience. Many enquiries and complaints can be looked into and resolved quickly by discussing them directly with the person who is providing your care, or the Practice Manager. This is best done at the time you became aware of the problem, so that the people responsible for providing the service can help solve the matter for you straight away. Our contact details are: As you will need to be identified via your patient record, it would be helpful to indicate your name, date of birth and address in your communication.  If you are complaining on behalf of someone else, we will need their written consent to be able to address the issue raised


Alternatively, you can contact the South East Complaints Hub who are responsible for handling complaints about GPs, dentists, pharmacists/pharmacies and optometrists/opticians within South East England. The contact details are:


South East Complaints Hub
NHS Frimley ICB
King Edward VII Hospital
St Leonards Road

Phone number: 0300 561 0290

Email address:


Complaints Procedure BH RR V7 April 2024

Patient Complaint Form

Third Party Patient Complaint Form


We welcome any compliments you would like to make in relation to any of our staff and the service we provide.  You can do this in writing via written correspondence, via our email address or via phone call directly to the Practice Manager.


We have a suggestion box in our waiting room area, please do complete a form if you feel you have a comment you would like to make to help us improve the surgery or our service to you.

Call 111 when you need medical help fast but it’s not a 999 emergencyNHS ChoicesThis site is brought to you by My Surgery Website