How do I make an appointment?
Booking appointments
Telephone the surgery to make an appointment.
You are now able to view and cancel appointments at your convenience online. You can view your medications, immunisations and allergies. You can also update your address and contact details online. Please ask at reception for details on how to register an account. You can then use the link below.
Evening and weekend appointments
If you are registered with a GP practice in Southampton, you can now get an appointment with a doctor or nurse from 8am to 8pm every weekday (including bank holidays), 8am to 4pm on Saturday and 8am to 2pm on Sunday via The Hub. This appointment will either be at your GP practice or at one of the six hubs throughout the city.(more information is below and in the tab 'The Hub')
These appointment slots are for a variety of different appointments, and can be booked through your GP practice when they are open or by phoning NHS 111 if your practice is closed. NHS 111 is free to phone and available 24 hours a day, 365 days a year.
What type of appointment do I need?
Routine GP appointment
We offer routine GP appointments up to 4 weeks in advance but should you need an urgent appointment on the day with a doctor we will offer you an appointment as soon as possible. This may be telephone advice where the doctor will asses you and advise if you need to attend within the next 24 hours.
Nurse Practitioner
Our nurse practitioners support our GPs and are able to offer telephone consultations and face to face appointments, often on the same day. They are able to provide medical advice as well as prescribe medication.
Practice Nurse
In a number of cases it might be worth considering an appointment with a practice nurse rather than a doctor. Practice nurses are qualified to deal with many ailments and you may be seen more quickly.
The Hub
As a registered patient at Raymond Road Surgery, we can book an appointment with a doctor or nurse for you at The Hub if you require a GP or Practice Nurse appointment on the day and we do not have any availability for you when you call into the surgery. Additionally, you may find it more convenient to ask for a HUB appointment especially if you work or can only see a GP or Practice Nurse at the weekend.
There are six HUBS throughout the city who offer these appointments but we cannot guarantee which one will have free appointments on any particular day. Please be aware that you may have to visit one which may be slightly further away from your local surgery.
- Woolston Lodge Surgery, 66 Portsmouth Road, Woolston, Southampton,SO19 9AL
- Chessel Practice, 4 Chessel Avenue, Bitterne, Southampton, SO19 4AA
- St Mary's Surgery, 1 Johnson Street, Southampton SO14 1LT
- Portswood Solent Surgery, 7 Belmont Road, Portswood, Southampton, SO17 2GD
- Shirley Health Partnership, Shirley Health Centre, Grove Road, Southampton SO15 3UA
- Aldermoor Surgery, Aldermoor Close, Southampton SO16 5ST
Alongside our normal telephone and face-to-face consultations, we are also offering video consultations with the leading online GP provider, Push Doctor.
Seeing a doctor via Push Doctor means you can:
● Book an appointment at a time that suits your schedule
● Consult with an NHS GP from the comfort of your own home, or other convenient location
● Show the clinician any areas of concern in relation to your condition, while allowing them to pick up on any visual cues
● Help us save face-to-face appointments for patients that need them, e.g. those requiring physical examinations or blood tests
To get started, simply download the Push Doctor smartphone app or click Online Doctor Appointments & Prescription Services with a UK GP | Push Doctor to visit the Push Doctor website and create an account.
Emergencies
For emergencies which require an urgent visit or appointment which cannot wait for end of surgery, please use the facility on the telephone system to speak urgently to one of the clinical staff, and a doctor or nurse will assess what needs to be done for you.
Telephone Consultations
We pride ourselves on being accessible to our patients, and both the doctors and nurses are happy to call you back if you have a problem that you fell could be dealt with by phone. If you are telephoning about an on-going illness, or for a test result please try to speak to the doctor or nurse who has been looking after you.
Intimate Examinations
You are entitled to ask or arrange for a chaperone to be present during intimate examinations. You can either choose a friend or relative to be present or ask the practice to provide a chaperone.